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It’s easy to loose that personal connection with people today given the constant high-speed pace we live in.  We tend to be a race of multi-taskers who pride ourselves on being able to do more than one thing at a time, either by choice or sheer necessity.  How many times have you caught yourself taking […]

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UK-based FDS International recently conducted a survey of 11 countries and their employees trying to discover who has the most demanding (whiniest) workers.  They surveyed nearly 14,000 employees in 23 countries regarding their work attitudes.
 Who has the most “demanding” employees? Here are the rankings:
1. France
2. United Kingdom (tie)
2. Sweden (tie)
4. United States
5. Australia (tie)
5. Portugal (tie)
7. […]

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Nobody enjoys having to deal with an upset or angry customer.  Having someone yell or berate you would tend to raise anyone’s hackles.   Successfully handling an angry customer can mean the difference between retaining that customer over the long haul or loosing them.  When dealing with an irrate customer, remember:
Not to take it personally.  When someone is yelling […]

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It’s not unusual today to find that many employees answer to two bosses.  If not handled well, it can create a very stressful atmosphere for the employee.  After all, they have to deal with two different sets of expectations, two different personalities, and two different understandings of what qualifies as “urgent” or “priority”.
For the two bosses, […]

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Travel expenses as they relate to business expenses are often a tough beast to master when it comes to understanding what the IRS considers to be tax deductible.  Obviously, your commute to and from work is not a deductible expense, but what does qualify?
For your travel to qualify as a deductible business expense per IRS […]

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Today, employee productivity is high on most employer agendas.  Unfortunately, high productivity can often lead to employees that are overworked and stressed, which in turn can lead to burnout - another, more serious issues, in and of itself. 
What can you do to keep your employee productivity levels high without sacrificing the well-being of your employees?  […]

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