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I sent a lot of packages each month by FedEx Ground. FedEx very often damages some of the packages.  It almost look like someone is kicking packages around or maybe even stepping on them.

Here is what really pisses me off. FedEx very often declines any claim for damage. They put different reasons, for example not adequate packaging. But here is how the process works.

1. Merchandise is damaged (small damage, where one replacement part could be sent).
2. Client files FedEx claim
3. FedEx comes and pick up the package from client for inspection.
4. FedEx declines the claim for not adequate packaging, but doesn’t return the package to client.
5. FedEx sends the package back to us (sender) and completely damages the whole content during the return shipping. The outer box is already damaged.  FedEx opens, inspects and doesn’t pack the content well. We end up with completely destroyed shipment and further financial loss.

Instead of small damage. We get completely destroyed goods. We could send a replacement part to customer, but now we have to send everything.

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